FAQ'S


General

Can I receive a quote online?


• Yes, fill out a quick and easy form in the Contact Us page. We will contact you as soon as possible.

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What do I do if I'm unable to bring my cart to the curb - can you assist?


• At Seagull we understand the diverse needs of our community. We offer a valet service to help individuals who may not be able to transport their cart to and from the curb. Call us to discuss details, discounted rates may apply for certain HOA's and communities.

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Do you offer recycling?


• Currently we do not. However, we look forward to offering it in the future. Please call our office 443-880-0809 or check our website for updates.

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Does Seagull Disposal offer services to HOA's?


• Yes, please contact our sales team. We would be happy to meet with your HOA committee or property management team to discuss our outstanding rates and services.

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Billing

What are my payment options?


• You may pay using the following methods, mail us the invoice, pay online at www.seagulldisposal.com/Account or give us a call and pay by phone.

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When is my bill due?


• Your bill is due upon receipt

• Net 30 overdue payments, a 18% late charge will be assessed and a "Stop Service" issued. Please call should you need assistance. We understand and are here to help!

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How does online billing work?


• Simply click on the account tab and follow the prompts.

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What are the benefits of paying online?


• Not only is it convienent and great for the enviornment. Paying online helps manage your accounts and minimizes additional processing fees.

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Do I recieve a discount if I choose online payment?


• Paying online helps manage your accounts and minimizes additional processing fees.

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How do you bill or invoice?


• Residential customers will be invoiced on a quarterly basis. Your billing due date is based on the time of beginning service.

• Commercial billing depends on the service. However, it typically is invoiced monthly.

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Schedule

When will my trash be pickup up?


• Your pickup day for residential is based on location. It is best to place your residential cart out the night before. Pickup can be as early as 5:00 AM in many locations.

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Will I be notified of a change in my pickup?


• Yes, typically at least 24 to 48 hours in advance based on emergency weather issues. Notifications will be sent via voicemail, texts or updates on our website.

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What is your holiday schedule?


• Seagull is only closed on Thanksgiving, Christmas, New Years Day, Labor Day, 4th of July, Good Friday and Memorial Day. Please refer to the Schedule page. Should your pick up fall on these dates, you will be notified accordingly.

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How do I schedule for a commercial dumpster, or roll-off dumpster?


• Please contact our office for specific pickup schedules and times. All services vary.

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Residential

What other services do you offer?


• Seagull offers a valet service to our customers who may not be able to transfer their cart curbside. Additional services include; bulk pickup, yard waste, appliance removal, and mini dumpster for larger bulk pickups.

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What if one cart is not enough for my disposal needs?


• We offer additional carts provided at a minimal quarterly fee.

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Do you pick up bulk items?


• Yes, please call our office to schedule a bulk pickup. Rates do apply based on specific items and pickup.

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What qualifies as a bulk pickup?


• Please call our office for details. Items that cannot be picked up include but are not limited: any hazmat (please see "general" for specific list) or any construction and demolition debris (concrete, lumber, steel).

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What can I place in my residential trash container?


• Only general household garbage. HOUZOUDOUS MATERIALS ARE NOT PERMITTED. Items that qualify as HAZMAT include, but not limited to; solvents, paints, batteries, fuels, flammables, and all chemicals. Additional items not permitted include, yard waste, bulk items, and "white good" or large appliances. Please call our office for a detailed list. We can help!

Construction and demolition debris are prohibited as well. Please call our office to discuss other alternatives to disposing of these materials.

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Where and how do I stage bulk pick-up items?


• All bulk items should be placed curbside- where you would typically place your waste cart. Please Contact Us for details on what qualifies as bulk pick-up items.

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Where does the trash go?


• All non-regulated waste will be delivered to your state regulated county landfill, or transfer station. Regulated waste will be disposed of per state regulations. Please note: White goods disposal fees are separate from household and construction/demolition waste. Please call the office at 443-880-0809 for details.

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Commercial (Services Coming Soon!)

What is the best size dumpster for my business?


• We offer various sizes and pickup schedules to assist your businesses needs. Contact Us, or email our sales team at Sales@seagulldisposal.com

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Can my dumpster be secured to prevent unnecessary dumping or animal infestation?


• Yes, we offer dumpster locks for a minimal fee.

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Why was my dumpster not picked up?


Contact Us, In many cases if your dumpster is blocked by an obstruction or, the service area is secured, the driver cannot wait for too long - as it delays the completion of the route. We will make every attempt to contact you before the driver leaves. A minimal fee may apply to schedule an additional pickup.

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I have extra trash, can I place it around the dumpster?


• No. As a courtesy to our drivers, please ensure that all trash is inside of the dumpster. If necessary, Contact Us to schedule an additional pickup, or to order a larger dumpster.

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What are your additional fees or contract terms?


• Seagull Disposal prides itself on helping businesses grow - we understand! This means FREE DELIVERY and NO HIDDEN FEES, CONTRACTS, or UNNECESSARY SURCHARGES. You can always increase or decrease your pickup frequency or the size of your dumpster to best suit your needs. Call our sales team to discuss our options and review your current providers cumbersome and costly fees. HELP US HELP YOU GET OUT OF CONTRACTS!

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Can I request a meeting with a sales representative?


• Of course. We pride ourselves on direct and personalized communicationin in order best suit your needs. Give us a call, or email our sales team at Sales@seagulldisposal.com to schedule a meeting.

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Roll-Off Dumpster

Info coming soon!